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Privacy Policy

Last updated: September 2026

FixGenie ("we", "us", "our") provides doorstep home appliance repair services across Dubai, UAE. This Privacy Policy explains what information we collect when you contact us or use this website, and how we use it.

1. Information We Collect

When you contact FixGenie by phone, WhatsApp, or through our booking form, we may collect:

  • Your name and contact number
  • Your email address (if provided)
  • Your service address / area in Dubai
  • Details of the appliance and the problem you describe
  • Preferred appointment date and time

2. How We Use Your Information

  • To schedule and carry out your appliance repair appointment
  • To contact you about your booking, quote, or repair status
  • To improve our service and respond to feedback
  • To send you service reminders, where you have agreed to this

We do not sell or rent your personal information to third parties.

3. How We Share Information

Your information is shared only with the FixGenie technician assigned to your job, so that they can contact you and carry out the repair. We may share limited information with payment processors or booking tools where necessary to complete a transaction.

4. WhatsApp & Communication

If you contact us or book a repair via WhatsApp, your message and the details you share are used only to process your repair request. Standard WhatsApp terms and privacy practices also apply to messages sent through that platform.

5. Cookies

This website may use basic cookies or similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies in your browser settings; this will not affect your ability to contact us or book a repair.

6. Data Retention

We retain customer and booking information only for as long as necessary to provide our services, maintain records for warranty or follow-up purposes, and meet any legal requirements in the UAE.

7. Your Rights

You may ask us to correct, update, or delete the personal information we hold about you at any time by contacting us using the details below.

8. Contact Us

For any questions about this Privacy Policy or your personal information, contact FixGenie:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date.